April 08, 2005

Today's Telephone Call of the Day

We have been having major problems with our phone lines this week and I just got a helpful call from Verizon to check on our status. It went something like this:

Her: Hi, this is Verizon calling to check on the status of your phone lines. Are they working?

Me: I don't really know.

Her: [astonished] You mean you haven't checked!

Me: Well, it really isn't my job to check and no one asked me to, but if you hang on for a second, I can go check right now, I suppose.

Her: Ok, now if you have any problems I will give you the Verizon repair number to call.

Me: What? You mean I can't just tell you, a Verizon employee calling to check the status of my lines, if I have a problem with my lines? That won't take care of it?

Her: No.

I hung up shortly thereafter since it was clear to me that this call had no purpose other than to waste my time and pad a statistic for the public utilities commission the next time Verizon wanted to raise rates. What a total crock.

Posted by Random Penseur at April 8, 2005 09:58 AM

Hold on a sec. If she was calling you, weren't the lines working by definition?

Posted by: Jim at April 15, 2005 11:37 AM
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